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FACTS Financial Apps

Effective November 13, 2023. for FACTS Financial Apps (Payment Plans, Lunch Account, Financial Aid application, etc)

Beginning November 13, 2023, FACTS will begin offering multi-factor authentication (MFA) to all users when logging into their online account to access FACTS payment plans & billing and financial aid applications. 

MFA will not be required for users to login to FACTS Family Portal or FACTS Family App (i.e. assignments, gradebook) until 2024.

FACTS recommends that all users utilize a free authenticator app, such as Authy, Microsoft Authenticator or Google Authenticator, any of which can be downloaded free of charge from the App store (iPhone users) or Google Play store (Android users).  

Alternatively, you may choose to receive an authentication email containing a unique code each time you log in.

Here are some FAQs and Answers from FACTS:
MFA is a secured access method that requires users to support their credentials by supplying two or more pieces of evidence, or “factors,” to log into a system. One factor is something the user knows, such as a username and password. Other factors utilize something the user has in their possession, such as an authenticator app or secure code sent to a secondary email. Using multiple factors provides an additional layer of security to help prevent unauthorized access.

The security of your school and family data is at the forefront of each and every decision we make at FACTS. As more aspects of our lives become dependent upon our ability to access information through mobile and cloud-based services, it has become increasingly important to ensure the integrity of the users behind the devices attempting to access this information.

In support of our commitment to providing the highest levels of security for our products, FACTS has made the decision to begin utilizing multi-factor authentication (MFA).

The email verification option will be the choice for those without mobile phones.

If the device utilizing the authenticator app is lost, damaged or not working, users need the ability to access their account. FACTS will present system-generated recovery codes so users can self-serve when trying to authenticate into the system without their device present.

Note: These codes are only presented at the time of the initial setup and should be printed and kept in a secure location.

If you did not save the recovery codes presented during the registration process or lost the codes, you can contact FACTS customer service to have your MFA reset and you will be prompted to setup authentication again the next time you log into FACTS.
When MFA is initially established, users are presented with recovery codes that can be used to authenticate into the system without the device present. If you have lost these codes, you can call FACTS customer service and they will reset your MFA to prompt you to setup authentication on your device the next time you login.
Yes. Users can change their preferred authentication method by contacting their FACTS account management team to request a reset of their MFA configuration. This will allow users to configure MFA using either email verification or an authenticator app.
If you have any questions related to the process, please contact FACTS directly at 800.609.8056. 
If you have any questions or problems related to MFA, please contact FACTS at 800.609.8056.