FACTS Financial Apps
Beginning November 13, 2023, FACTS will begin offering multi-factor authentication (MFA) to all users when logging into their online account to access FACTS payment plans & billing and financial aid applications.
MFA will not be required for users to login to FACTS Family Portal or FACTS Family App (i.e. assignments, gradebook) until 2024.
FACTS recommends that all users utilize a free authenticator app, such as Authy, Microsoft Authenticator or Google Authenticator, any of which can be downloaded free of charge from the App store (iPhone users) or Google Play store (Android users).
Alternatively, you may choose to receive an authentication email containing a unique code each time you log in.
What is Multi-Factor Authentication (MFA)?
Why is FACTS requiring this change?
How does MFA work for users without a mobile phone?
What is a recovery code?
What if I can't find my recovery codes or didn't save them?
What if the device I had my authenticator app on has been lost, stolen, or damaged?
Can I change my authentication method after setting it up?
Who do I call for help?