FACTS Financial Apps

Effective November 13, 2023. for FACTS Financial Apps (Payment Plans, Lunch Account, Financial Aid application, etc)

Beginning November 13, 2023, FACTS will begin offering multi-factor authentication (MFA) to all users when logging into their online account to access FACTS payment plans & billing and financial aid applications.

MFA will not be required for users to login to FACTS Family Portal or FACTS Family App (i.e. assignments, gradebook) until 2024.

FACTS recommends that all users utilize a free authenticator app, such as Authy, Microsoft Authenticator or Google Authenticator, any of which can be downloaded free of charge from the App store (iPhone users) or Google Play store (Android users).

Alternatively, you may choose to receive an authentication email containing a unique code each time you log in.

Click to watch FACTS MFA video tutorial

Here are some FAQs and Answers from FACTS:

What is Multi-Factor Authentication (MFA)?

MFA is a secured access method that requires users to support their credentials by supplying two or more pieces of evidence, or “factors,” to log into a system. One factor is something the user knows, such as a username and password. Other factors utilize something the user has in their possession, such as an authenticator app or secure code sent to a secondary email. Using multiple factors provides an additional layer of security to help prevent unauthorized access.

Why is FACTS requiring this change?

The security of your school and family data is at the forefront of each and every decision we make at FACTS. As more aspects of our lives become dependent upon our ability to access information through mobile and cloud-based services, it has become increasingly important to ensure the integrity of the users behind the devices attempting to access this information.

In support of our commitment to providing the highest levels of security for our products, FACTS has made the decision to begin utilizing multi-factor authentication (MFA).

How does MFA work for users without a mobile phone?

What is a recovery code?

If the device utilizing the authenticator app is lost, damaged or not working, users need the ability to access their account. FACTS will present system-generated recovery codes so users can self-serve when trying to authenticate into the system without their device present.

Note: These codes are only presented at the time of the initial setup and should be printed and kept in a secure location.

What if I can't find my recovery codes or didn't save them?

What if the device I had my authenticator app on has been lost, stolen, or damaged?

Can I change my authentication method after setting it up?

Who do I call for help?